How to Succeed in Value-Based Care: Patient & Family Engagement

August 23, 2023
Family with patient in room

The paradigm shift towards value-based care has gained significant traction recently, as payers and providers aim to lower healthcare costs. A critical factor that will promote success for healthcare organizations in this transformative care model is robust patient and family engagement. In the article "Success in Value-Based Care Requires Robust Patient Engagement," the author underscores the pivotal role that patient and family engagement plays in driving positive outcomes and financial gains.

Value-based care goes beyond the traditional fee-for-service model, where healthcare providers are reimbursed based on the service volume. Instead, it focuses on improving patient outcomes while minimizing costs.

Fostering a proactive, collaborative relationship between healthcare providers and patients is critical to achieving these objectives. To effectively engage patients and families, healthcare organizations should focus on:

  1. Technology: Digital health technology, including telehealth, mobile apps, and patient portals, empowers patients and families to participate. They access their health information when needed, communicate with providers, and monitor their progress.
  2. Communication: Open and transparent communication between healthcare providers, patients, and families is essential for informed decision-making. Patients must be proactively updated about their conditions, treatment options, and the potential impact of their decisions on their health outcomes. For example, Diya Health's integrated messaging automatically updates patients and families during each step of care delivery, so they always know what to expect.
  3. Care Management Programs: Implementing robust care management programs is crucial for optimizing transitions of care. These programs can involve assigning care coordinators or case managers to guide patients throughout their journey and ensure continuity in and adherence to treatment plans.
  4. Education: It is vital to empower patients with knowledge about their health conditions, preventive measures, and self-management techniques. When patients understand their conditions and how to manage them, they are more likely to adhere to treatment plans, leading to improved outcomes. For example, Diya Health's media-rich content library delivers patients and families with the right education at the right time to promote their understanding of care.
  5. Continuous Monitoring and Feedback: Regular check-ins, follow-ups, and feedback loops are crucial for tracking a patient's progress and making necessary adjustments to treatment plans. This ongoing engagement helps prevent complications and ensures patients stay on the path to better health. For example, Diya Health's AI-driven engine automatically follows up with patients after their care encounter and alerts providers to risks of poor outcomes.

In conclusion, the path to success in value-based care is intricately linked with robust patient and family engagement. By embracing effective technology, communication, education, and continuous monitoring, healthcare providers can optimize patient outcomes while aligning with the principles of value-based care. As the healthcare landscape evolves, patient and family engagement remains a driving force in achieving improved patient well-being and reduced healthcare costs.


About Diya Health

Diya Health is a Software-as-a-Service digital health platform company that enables health systems to deliver higher throughput and increased efficiency by proactively engaging patients, families, and caregivers. Diya leverages a state-of-the-art three-pronged approach to achieve this goal: 1. Automation of administrative and repetitive tasks, 2. A fully integrated multi-lingual messaging platform for 360° communication and collaboration, and 3. An AI-driven, predictive, and adaptive workflow engine.