Navigating the Healthcare Maze: The Burden of Care Coordination on Patients' Experiences

June 14, 2023
Thinking Woman

In the quest for optimal healthcare outcomes, care coordination plays a pivotal role in ensuring seamless transitions across various healthcare settings. However, overburdening patients and their families with care coordination responsibilities hurt their experience. The article "Patients Overburdened with Care Coordination: Hurts Patient Experience" explores strategies health systems can implement to better support patients and families as they navigate their care.

While care coordination is essential, the burden it places on patients can undermine their overall experience within the healthcare system. Patients often find themselves caught in a web of complex tasks including scheduling appointments, managing referrals, coordinating medical records, and communicating with multiple healthcare providers. These added responsibilities not only strain patients emotionally but also demand significant time and effort, leading to increased stress and frustration.

Moreover, this burden negatively impacts patient outcomes. Overwhelmed patients may experience lapses in care, delays in treatment, or even medical errors due to miscommunication or incomplete information exchange between healthcare providers. Such breakdowns in care coordination not only compromise patient safety, but also hinder effective care delivery.

To avoid decreases in experience scores and patient safety ratings, healthcare organizations should address this issue proactively. Examples of potential strategies include:

  1. Utilize digital health technology to streamline and standardize communication
  2. Empower patients with comprehensive, accessible educational resources
  3. Foster a culture of collaboration and communication among various care teams

These strategies promote a patient-family-centered care model, so all essential stakeholders are actively engaged in coordinating care, reducing the burden on patients. By involving patients and families in the care planning process and providing key educational resources, healthcare organizations can ease patients’ stress for improved experiences and better outcomes.


About Diya Health

Diya Health is a Software-as-a-Service digital health platform company that enables health systems to deliver higher throughput and increased efficiency by proactively engaging patients, families, and caregivers. Diya leverages a state-of-the-art three-pronged approach to achieve this goal: 1. Automation of administrative and repetitive tasks, 2. A fully integrated multi-lingual messaging platform for 360° communication and collaboration, and 3. An AI-driven, predictive, and adaptive workflow engine.