Reducing Surgery Cancellations with Patient Engagement Strategies

July 26, 2023
Surgeon team

Day-of surgical cancellations are a significant challenge for healthcare providers, impacting both patient care and the financial health of medical facilities. Patient-made cancellations — which make up 30% of all cancellations — are especially problematic, as providers do not have control over them. In the white paper "The Cost of Canceled Surgeries & Mitigating Their Impact," the authors delve into the causes and impact of patient-made cancellations and shed light on prevention strategies.

Understanding Patient-Related Cancellations
Patient-made cancellations include no-shows or rendering the patient unfit for surgery on the scheduled date. These commonly occur due to severe anxiety about surgery, a misunderstanding of pre-operative instructions, or miscommunication between the patient and surgical team.

The Financial Toll
Patient-related cancellations have far-reaching consequences for healthcare providers. The financial ramifications include revenue loss due to vacant operating room time, underutilization of medical staff, and wasted resources. Moreover, these cancellations can disrupt the surgical workflow, causing delays and potentially affecting the care of other patients waiting for surgery.

Strategies for Reduction
Healthcare providers should implement proactive measures to reduce patient-made cancellations:

The authors of "The Cost of Canceled Surgeries & Mitigating Their Impact" shed light on the complexities of patient-made cancellations in surgical practices. By understanding the causes and consequences of these cancellations, healthcare providers can implement strategies to minimize their occurrence, enhance patient care, and strengthen their bottom line.


About Diya Health

Diya Health is a Software-as-a-Service digital health platform company that enables health systems to deliver higher throughput and increased efficiency by proactively engaging patients, families, and caregivers. Diya leverages a state-of-the-art three-pronged approach to achieve this goal: 1. Automation of administrative and repetitive tasks, 2. A fully integrated multi-lingual messaging platform for 360° communication and collaboration, and 3. An AI-driven, predictive, and adaptive workflow engine.