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Access is granted to myDiya using your mobile phone number and/or email address.
If you are a patient’s primary family representative or healthcare proxy, a clinician will grant you access. If you are not the primary family representative or healthcare proxy, that family member can grant you access.
To maintain the utmost security, myDiya does not store any passwords on its system. For this reason, you will be prompted to log in with your Google or Facebook account.
To install myDiya as an application on your phone or tablet’s home screen:
For Apple Devices
For Android Devices
To turn text (SMS), email, or Whatsapp notifications on or off:
The Library includes high-quality, up-to-date educational videos, articles, and other content your provider has shared regarding your loved one’s care. This information answers your top-of-mind questions and is clearly categorized and always accessible
To view the Library:
All unread content in the Library appears with a red circle in the right corner of the content image.
After you read a piece of content within the Library, myDiya automatically marks that content as read by removing the red circle.
All users can rate and comment on how helpful each piece of content is. The option to provide a rating and comment is available at the end of each piece of content.
The Library includes a search bar at the top of the screen. Type within that search bar to search for a specific piece of content in the Library. For example, if you are looking for the Visitor Policy, type “Visitor Policy” in the search bar.
The inbox stores notifications and announcements from your loved one’s healthcare organization.
To view the Inbox:
The primary family representative or healthcare proxy can grant access to other family members. To grant access:
All family members with access to information are viewable within the “People with Access” tab. To view:
Pending family members mean that the family member has been invited to join myDiya, but has not yet accepted the invitation.
Accepted family members mean that a family member has accepted the invitation to join myDiya.
Access can be removed for any family member with a pending or accepted invitation. To cancel a pending invitation or revoke access from a family member:
Messages is a secure messaging platform where clinicians can communicate updates about your loved one’s care and family members can collaborate. All family members who have access to myDiya can view the Messages.
To view messages from your loved one’s clinician or other family members:
The Messages feature is designed for clinicians to update you about your loved one’s care and for family members to communicate with one another. For this reason, clinicians do not receive notifications of messages from family members.
Yes, all family members who have access to myDiya can view and send messages. Additionally, all family members receive a notification for new messages.
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