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Explore how Diya helps LSPs meet customers' needs and differentiate in a competitive market
Immediate access with escalation to human interpreters
Designed to partner with Language Services Providers
Healthcare-grade AI that extends your services, supports hybrid delivery, and helps you meet evolving health system expectations
The challenge LSPs face today
Healthcare communication has changed.
Health systems increasingly expect language services to support:
Immediate, on-demand access without wait times
Multilingual communication beyond live encounters
Integration into EHR & Patient Portal workflows
Growing volumes without proportional staffing increases
Strong governance, auditability, & reporting
Operational constraints make it difficult for human-only delivery models to meet these demands at scale
Diya as the AI infrastructure supporting your services
Diya delivers the platform capabilities that integrate into existing LSP offerings and workflows
Extend services into messages, documents, forms, & patient education
Integrate directly into EHR & Patient Portal workflows
Deliver governed, auditable communication at enterprise scale
LSPs remain the service provider. Diya provides the infrastructure
Meet customer needs
Health systems increasingly ask LSPs to support use cases that are difficult to fulfill with human resources alone
With Diya, LSP partners can:
Provide zero-wait access during peak demand or off-hours
Support overflow & high-volume scenarios without delays
Expand coverage across departments & care settings
Say "yes" to more customer needs — without overextending your teams
Hybrid AI-to-human delivery, by design
AI supports speed and scale, while human interpreters remain central to high-risk communication
Allocate human expertise effectively
Reduce wait times
Improve operational efficiency
Differentiate in a competitive market
Health systems are increasingly evaluating AI-enabled language access through RFPs, pilots, and digital initiatives
Respond confidently to AI & technology requirements in bids
Offer integrated delivery without building new technology
Align your LSP with the direction healthcare is going
Create new revenue opportunities
Expand beyond traditional live interpretation into additional, high-value service categories
Enterprise-grade governance, built in
All Diya workflows operate within Diya Safe AI™
The Diya Safe AI™ framework provides:
Audit trails & usage reporting
Clinical risk controls
Secure handling of clinical & patient data
Alignment with healthcare data protection & governance standards
Flexible partnership models
Diya supports multiple partnership models designed to expand partner service offerings while protecting existing margins
1
White-label or co-branded deployments
2
Platform enablement for existing clients
3
Hybrid commercial structures
Align incentives
Preserve customer trust
Support growth
Partnership Principles
Diya partners with LSPs to strengthen — not replace — existing client relationships
Client
Relationships
We honor partner-held relationships & work collaboratively to preserve trust with your clients
Deal
Alignment
We support deal registration for joint pursuits & define engagement models to ensure transparency
Delivery
Clarity
We set engagement expectations upfront to ensure clear roles & responsibilities across deployments
Partner with Diya
Shape AI delivery, meet rising expectations, and expand your business without compromising quality
Questions LSPs often ask
Is Diya trying to replace Language Service Providers?
No.
Diya does not hire interpreters and does not compete with LSPs for human-delivered services. Diya is an AI communication platform that extends and augments LSP offerings — particularly in scenarios where human-only delivery models struggle to meet demand.
LSPs remain the service provider. Diya provides the infrastructure.
Will AI interpretation reduce demand for human interpreters?
Diya is designed for hybrid delivery, not replacement.
AI handles:
- Immediate, high-volume, routine communication
- Situations where no human interpreter is immediately available
Human interpreters are prioritized for:
- Complex clinical conversations
- Sensitive encounters
- High-risk or nuanced communication
In practice, this allows LSPs to allocate human expertise where it delivers the most value, rather than stretching limited resources thin. In many deployments, this model helps sustain demand for human interpreters by preventing missed encounters, cancellations, or client dissatisfaction due to availability gaps.
How does Diya affect our relationship with health system clients?
Diya strengthens it.
Health systems increasingly expect:
- EHR-embedded workflows
- Immediate availability
- Governance, auditability, and reporting
- Support beyond live interpretation
Diya enables LSPs to meet these expectations without rebuilding their technology stack, helping partners remain strategic vendors rather than transactional suppliers.
Does Diya commoditize language services or drive prices down?
No.
Diya changes how services are delivered — not the value of language expertise — by handling
- Availability gaps
- High-frequency interactions
- Multilingual follow-ups and education
Diya allows LSPs to:
- Protect human interpreter margins
- Reduce operational inefficiencies
- Offer higher-value, differentiated services to clients
Can Diya be white-labeled or co-branded?
Yes.
Diya supports:
- White-label deployments
- Co-branded offerings
- Platform enablement under existing LSP contracts
This allows partners to modernize delivery without disrupting existing client relationships or brand trust.
How does Diya integrate with human interpreter workflows?
Diya supports AI-to-human escalation models.
When escalation criteria are met (e.g., complexity, sensitivity, confidence thresholds), interactions can be routed to human interpreters through existing LSP workflows.
Diya does not dictate escalation rules — partners and health systems define them collaboratively.
What about governance, compliance, and data protection?
All Diya workflows operate within Diya Safe AI™, which provides:
- Audit trails and usage reporting
- Secure handling of patient data
- Alignment with healthcare data protection and information governance standards
This allows LSPs to meet enterprise governance expectations without independently building or maintaining complex compliance infrastructure.
Does Diya lock partners into exclusive arrangements?
No.
Diya partnerships are designed to be:
- Flexible
- Non-exclusive
- Aligned to specific clients or deployments
Partners retain autonomy while gaining access to platform capabilities that expand their service portfolio.
How do LSPs make money partnering with Diya?
Partners generate value by:
- Extending coverage without proportional staffing increases
- Offering new services (messaging, documents, forms, education)
- Improving responsiveness and client satisfaction
- Strengthening renewals and long-term contracts
Commercial models are structured to align incentives rather than displace revenue.
Why partner with Diya now?
Healthcare communication is changing rapidly.
Health systems are moving toward:
- Platform-based delivery
- EHR-native workflows
- Always-on language access
- Higher expectations for governance and auditability
Partnering with Diya allows LSPs to evolve with these expectations — without abandoning their core strengths or relationships.